Refund policy

Returns Policy

  1. Return Eligibility:

    • We accept returns on unopened, unused, and undamaged products in their original packaging within 14 days of purchase. To be eligible for a return, your item must be in the same condition that you received it.

  2. Non-Returnable Items:

    • Unfortunately, we cannot accept returns on opened products, gift cards, or sale items. Additionally, any products marked as final sale cannot be returned or exchanged.

  3. Return Process:

    • To initiate a return, please follow these steps:

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:

    1. In the "Email" field, enter your email address, and then click "Continue".

    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    3. Go back to the online store, and then enter a six-digit verification code.

    4. Click the order that you want to submit the return for.

    5. If your order has more than one item, then select the items that you want to return.

    6. Select a return reason and add a note for the store.

    7. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

  1. Refunds:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

  2. Exchanges:

    • The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

  3. Defective or Damaged Products:

    • If you received a defective or damaged product, please contact us immediately at clinic@drmotox.com so that we can evaluate the issue and make it right.

  4. Return Shipping Costs:

    • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defective product or an error on our part. Shipping costs are non-refundable.

  5. Lost or Stolen Packages:

    • Dr Motox is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us at:

  • Email: clinic@drmotox.com

  • Business Hours: 10am - 6pm

Thank you for choosing Dr Motox for your skincare needs. We appreciate your business and are here to help you with any questions or concerns you may have.